How to get into a help desk position

Bureau of Labor Statistics reports that many companies provide on-the-job training for new employees. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today. IT helps desks also require technicians to have a number of skills.

• To be more patient, keep in mind that your end customers are not as technically savvy as you are.
• If there is anything being said here it should be that anyone can pursue IT-related careers, even if they majored in something completely unrelated — especially art-related backgrounds.
• After you understand the big picture of IT, the next immediate thing to work on is your relationships.
• To be successful in this venture, you need to have both of those skill sets.
• Computer support specialists enjoy the variety of work they encounter each day.

Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. If you’re ready to enter the world of Information Technology , you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.

University of Georgia

Interviews will cover a wide range of questions from those relating to background and experience as well as technology related questions. Each company will have their own criteria for vetting candidates as well as their own set of questions. However, you can usually expect them to about any previous training, experiences with customers, and experiences with technology. There may be tech-specific questions or tests that will gauge your knowledge on hardware, software, and coding basics. Capella’s competency-based online degree programs provide knowledge, real-world skills and IT certifications that are immediately applicable to your career goals. Remote IT help desk technicians provide technical support over the phone or Web.

The salary will change depending on your location, job level, experience, education, and skills. The two main takeaways that I hope every entry level person reading this post walks away with are have a plan build a network of people. You will not move up if you do not quickly start meeting people in your company and getting involved in many discussions. If help desk engineer you’re at an entry-level role, consider making it a goal to land one of your near future positions at a VAR. Even if you have to take a pay cut initially, the experience you’ll get will be well worth it in the near future. I also know someone who went from being totally broke to becoming a senior network engineer with a 6-figure salary within 24 months.

Become a Help Desk Engineer

They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

Employment of help desk technicians and computer support specialists is expected to increase by 9% from 2020 to 2030, just about inline with the 8% average for all occupations. Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage.

Help Desk Engineer Gender Distribution

A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management. Direct customers to self-service solutions like Q&A, forums, and video. I have been in help desk for almost 2 years, I am currently still there and managing a few systems. I have watched people who started with me move up ever fast as I stay in the same spot and the truth is its discouraging that you work so hard but are unable to get noticed. This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do. Someone with a cert in routing and switching could become a network engineer and make a great living. VARs sell and install the manufacturer’s products for customers, who may or may not need help managing their network.

Earning these certifications expands your career options, as they prove you have the help desk technician skills that employers want. For some companies, certifications are a help desk technician education requirement that you need to have completed prior to accepting a position. You’ll graduate a confident, highly trained computer support specialist. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. As you gain additional experience, you’ll be eligible to take on more responsibility. If you work as a liaison between an IT department and the employees of an organization, you may earn a higher salary than a computer user support specialist.

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